Thursday, March 24, 2011

REVIEWS AND CURRENT EVENTS FROM THE CUSTOMER ADVANTAGE TEAM

1. As you know TCA is growing rapidly. A new email system is being integrated that will allow 250,000 emails to be sent per hour. As planned we are moving to the next phase of our server system and will be complete by early next week. There will be some shut downs in the early morning hours between now and then as this is applied. These two changes will handle the next wave of growth. 

2. TCA will have ongoing webinars on Thursday evenings. There is an early (8:30ET/5:30PT) and late (11:30ET/8:30PT) webinar each week. All members can register for the webinars on the Conference Call page of the back office. Links to previously recorded webinars are also available on this page. 

3. There is now a FAQs link in the Help drop down menu of the back office that will take you to the Support system. You will find solutions for many of your questions through this link. Please also connect with your team. The true power of TCA is the strength of the membership.